Frequently Asked Questions
Got a question? Please check if we've answered it below before posting a topic on the forum!
Game Won't Start? Try These Fixes First
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1. Windows Memory Integrity (Core Isolation):
If you use Windows 10 or 11, you MUST turn this OFF to avoid LiveGuard errors. Start Menu > Search "Core Isolation" > Turn OFF "Memory Integrity" > Restart PC. -
2. Required Runtimes:
Ensure you have the latest drivers installed:
• Visual C++ All-in-One 2026
• .NET Framework 4.8 (Win 10/11) -
3. Antivirus Exclusions:
Avast, Avira, DrWeb, and 360 Total Security often flag game clients falsely. Add the entire InfinityMU folder to your Antivirus Exception list.
1. Check if your internet is stable.
2. Check if you've allowed InfinityMU to bypass your firewall.
3. Run AutoUpdate.exe (located in your InfinityMU Client folder) to ensure you have the latest version.
4. Check the ban list in the rankings section to ensure you haven't been banned.
5. DDoS Protection: Sometimes our Anti-DDoS service blocks innocent IPs during attacks. If the "Connect" button is missing, contact us with your IP address to be unblocked.
2. Check if you've allowed InfinityMU to bypass your firewall.
3. Run AutoUpdate.exe (located in your InfinityMU Client folder) to ensure you have the latest version.
4. Check the ban list in the rankings section to ensure you haven't been banned.
5. DDoS Protection: Sometimes our Anti-DDoS service blocks innocent IPs during attacks. If the "Connect" button is missing, contact us with your IP address to be unblocked.
Your download might be corrupted. We recommend using a download manager like FreeDownloadManager and using the Infinity FTP mirror from our Downloads page for the fastest and most stable speed.
Open the InfinityMU Launcher. Click the Option button at the bottom-left. Adjust the settings to your liking and click "Apply".
* Note: If you want to use Fullscreen mode, ensure the resolution is set to 1024 x 768.
* Note: If you want to use Fullscreen mode, ensure the resolution is set to 1024 x 768.
1. Log into your account typing your username in lowercase (no capital letters).
2. Try re-installing the client.
3. If the issue persists, submit a ticket via our Support Portal.
2. Try re-installing the client.
3. If the issue persists, submit a ticket via our Support Portal.
1. Reduce Effects: Press ESC in-game > Options > Set Effect Limitation to "Minimum".
2. Use a GPN such as: We allow Pingzapper, Pingbooster, WTFast, and Exitlag and their similars to reduce lag.
3. We provide free Pingzapper account for our VIP players. See how to use it.
- Allowed Servers: New York (1-8), Chicago (1-3), Canada (All).
- Asian Users Only: Los Angeles (1-7), San Francisco (1).
2. Use a GPN such as: We allow Pingzapper, Pingbooster, WTFast, and Exitlag and their similars to reduce lag.
3. We provide free Pingzapper account for our VIP players. See how to use it.
- Allowed Servers: New York (1-8), Chicago (1-3), Canada (All).
- Asian Users Only: Los Angeles (1-7), San Francisco (1).
Log into the Web Panel, go to Character Options, and select Clear Dupes on the affected character.
If this fails, please report it in the Bug Reports section.
If this fails, please report it in the Bug Reports section.
Log into the Web Panel, select Teleport Character, and move your character to Lorencia.
HP: If you had over 60k HP, this is a visual bug. You actually have 64k+ HP. Party someone and press P to see your real HP.
Mana: If you have over 32k Energy, your mana bar might loop visually. This is normal.
* Mana Glitch Fix: If your character stops casting spells, equip an item with Increase Max Mana +4% (Ring, Weapon, or Wings). This fixes the calculation error.
Mana: If you have over 32k Energy, your mana bar might loop visually. This is normal.
* Mana Glitch Fix: If your character stops casting spells, equip an item with Increase Max Mana +4% (Ring, Weapon, or Wings). This fixes the calculation error.
1. Vote for Credits: Vote every 12 hours in our Web Panel to earn credits.
2. Grand Reset: Exchange your Resets for Credits in the Character Options panel.
3. Referral System: Share your referral link with friends to earn rewards.
4. Events: Participate in daily GM events and forum contests.
2. Grand Reset: Exchange your Resets for Credits in the Character Options panel.
3. Referral System: Share your referral link with friends to earn rewards.
4. Events: Participate in daily GM events and forum contests.
The vote system checks both Account and IP address. If someone else on your network (or a cafe) has already voted, you must wait.
Please visit our guide on account recovery: Click Here
F8: Enable/Disable Auto Right-Click.
F9: Enable 3D Camera (Mouse Scroll to Zoom, Press End to Reset).
F10: Enable/Disable Fog/Mist effects.
F11: Auto-Potions (Use sparingly).
Tab: Enable/Disable Mini-Map.
F9: Enable 3D Camera (Mouse Scroll to Zoom, Press End to Reset).
F10: Enable/Disable Fog/Mist effects.
F11: Auto-Potions (Use sparingly).
Tab: Enable/Disable Mini-Map.
If you have a weak CPU/GPU, you can disable the Fire Scream effect:
1. Go to InfinityMU/Data/Skill
2. Rename darkfirescream01.bmd to darkfirescream001.bmd
3. Rename darkfirescream02.bmd to darkfirescream002.bmd
1. Go to InfinityMU/Data/Skill
2. Rename darkfirescream01.bmd to darkfirescream001.bmd
3. Rename darkfirescream02.bmd to darkfirescream002.bmd
Connecting to INFINITY MU
1. Sign Up
2. Run InfinityMU icon from desktop or launcher from InfinityMU folder.
Mashka
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[GTR]
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LowKo
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TOTOYSIGA
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